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Ross has experience in the private and public sectors as well as in business management. He received a bachelor’s degree in criminal justice from Harding University and worked as a legal investigator with the office of the Shelby County District Attorney General. Ross joined Security One in 2005 and supervises all operations within the company's branch locations.

Ross has an MB Security Agency Manager’s License in Florida and his Private Security Contractor License in Illinois.

Ross and his wife Alice have been married for 23 years and have six children and eight grandchildren.